Indicative contents
The following topics will be covered:
- The philosophies and principles of TQM, incorporating customer focus
- The Tools, Techniques, Systems and management and leadership styles applicable to a TQM environment?
- To review and critical appraise of Quality, Inspection, Quality Control, Quality Assurance and Total Quality Management.
- Cultural and leadership aspects and the influence of The Quality Gurus and their contribution to Quality?
- To review and understand the concept of variation and its analysis as an aid to continuous improvement, SPC and process capability.
- Understanding and implementation of Six Sigma programmes.
- ISO 9000, ISO 14000 and related Management Systems.
- Quality costing as an aid to managing quality and motivating continuous improvement.
- Benchmarking and EFQM as an aid to developing both strategic and tactical competitive advantage.
- Designing Quality into products and processes including Quality Engineering (Taguchi methods of process and product optimization).
Recommended reading
- Books
- Kolarik, Creating Quality Concepts, Systems, Strategies & Tools. McGraw-Hill International Editions, 1995 I/S x 1
- ISO9001 1994/2000 Quality Management System for the Design, Manufacture, Final Inspection, Installation and Servicing. International Standards Office
- Bergman & Klefsjo. Quality from Customer Needs to Customer Satisfaction, McGraw-Hill, 1994 (suggest looking at 658.562)
- Oakland JS and Followell RF ,Human Behaviour in Organisations. Robertson IT and Cooper CL I/Sx 2 Statistical Process Control: a practical guide. , Heinemann, 2nd Edition, 1990 I/S x 2 (+3 x 1995)
- Laboratory
- Hardware: PCs
- Software: Six Sigma Software
- Software Manual: Six Sigma Software manual
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